The rate is the easiest number to compare, so everyone compares it. But most of a shop's money leaves through returns, breakage and late COD - none of which appear on a rate card. Move the three sliders using your own numbers.
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a year, in return freight alone
Calculated purely from the three numbers you just entered. None of my figures are mixed in.
These are the three things shop owners raise with me most. None of them is price.
Shops count by order creation date; carriers pay by delivery-and-reconciliation date. Two different dates, so every month looks short. Almost nobody is cheating - but without reconciling by order ID you cannot see where the gap is.
Three calls to a hotline, three different agents, the whole story retold three times. A morning like that is a morning not packing, not answering customers, not running ads. It is the most expensive line nobody writes down.
Compensation policies differ, and the difference only reveals itself at the exact moment you need it. Opening the terms at that point is too late.
The rates are identical. An does not set them and is not allowed to. The difference is the right-hand column.
| On your own | Through An | |
|---|---|---|
| Freight rate | SPX rate card | Identical, nothing added |
| Opening the account | Fill it in yourself | Done together, on the programme that fits your volume |
| First orders | Figure it out | An follows them until it runs smoothly |
| When an order sticks | Hotline, queue | Message An's mobile directly |
| COD doesn't match | Reconcile the spreadsheet alone | An reconciles with you, then takes it to SPX |
| Business registration, tax, accounting | Find another vendor | Same contact, quoted separately |
| Web, software, order API | Find another vendor | Same contact, quoted separately |
| Cost to your shop | None | Also none. The commission comes from SPX. |
An earns commission from SPX when a shop registers through him. Your rates do not change because of it. He says so because it explains the motive: your shop shipping for years is how he keeps working.
Or just call. An will ask about goods type, order volume and pickup point.
An walks you through it and picks the live programme that actually fits your shop.
An follows your first orders. After that, message him instead of queueing at a call centre.
The figures below are SPX's own published numbers, with the original links so you can check them yourself.
34provinces
nationwide coverage after Vietnam consolidated to 34 units on 1 July 2025
1,000+depots
per the October 2026 announcement
0reconciliation fee
no charge for transfers, reconciliation or COD collection
Source: SPX Express announcement, October 2026 ↗
An calls back during working hours. No spam, your number is never sold.
Plenty of shops run five or six separate vendors for this. Consolidating is simply easier. Quoted and contracted separately, not part of the shipping side.
Paperwork, tax code, business licence.
Tax and accounting advice for new shops.
Storefronts, carrier data pulled into automated reports.
Shopee, TikTok Shop, Lazada - operations and ads.
Equipment, lighting, audio, connectivity.
Through partner IAI Partner.
No. Rates are set by SPX according to the live programme, and nothing is added on top. The commission comes from SPX, not from your shop.
No. He is a partner, permitted by SPX to use their imagery and documents for promoting the service. The shipping contract is between your shop and SPX Express Co. Ltd, not with An.
Yes. Small shops are the ones who need a human; large shops already have an operations team.
Message An and he reconciles it with you, then takes it to SPX. No promise that every case gets fixed - the final decision is SPX's. But you will not be left to sort it out alone.
Because SPX changes programmes monthly and can end one early when the budget runs out. A number copied by hand today is wrong thirty days later, and a shop pricing its margins off a wrong number is worse off than with none. The published images and original SPX files are linked under Rates.
The information is used to contact you and process SPX registration. Your number is not sold or passed to third parties.
Working hours 8am - 9pm, weekends included. Outside that, message and An replies in the morning.